Refund Policy

At 73 Marine, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges for products purchased through our website. By shopping with us, you agree to the terms stated below.

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1. Eligibility for Refunds

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We offer refunds for:

• Defective or damaged items: If the product is defective or damaged upon delivery.

• Incorrect items: If you receive the wrong item.

• Customer dissatisfaction: If the item does not meet your expectations and is returned in its original condition (subject to eligibility).

 

2. Non-Refundable Items

Items marked as “final sale” or “non-returnable” are non-refundable.

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3. Conditions for Refund

To qualify for a refund:

• The item must be unused, in its original packaging, and in resalable condition.

• A refund request must be submitted within 10 days of receiving the item.

• Proof of purchase (e.g., receipt or order confirmation) is required.

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4. Refund Process

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1. Initiate a Refund Request: Contact our customer support team at info@73marine.com with details of your order and reason for refund.

2. Approval Process: Once your request is reviewed, you will receive an email confirming whether the refund is approved or denied.

3. Return the Item: If approved, return the item to the address provided by our team. Return shipping costs are the customer’s responsibility unless the issue was caused by 73 Marine (e.g., damaged or incorrect items).

4. Receive Your Refund: Refunds will be processed within 10 business days after receiving and inspecting the returned item.

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5. Refund Method

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Refunds will be issued to the original payment method used at checkout. If the original payment method is unavailable (e.g., expired card), credit may be offered instead.

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6. Exchanges

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We allow exchanges for the same item if it is defective, damaged, or incorrectly shipped. If you need a different size, colour, or product, please initiate a return request and place a new order.

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7. Late or Missing Refunds

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If you have not received a refund within the stated timeframe:

1. Check your bank or credit card statement.

2. Contact your payment provider as processing times may vary.

3. If you have done the above and still have not received your refund, contact us at info@73marine or +356 79422542.

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8. Return Shipping Costs

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• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

• For other returns, the customer is responsible for shipping fees.

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9. Changes to This Policy

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We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with an updated "Effective Date."

 

10. Contact Us

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For any questions or assistance with refunds, please contact us:

Email: info@73marine.com
Phone: +356 79422542

Address: 27, Triq G. F. Agius De Soldanis, Birkirkara, Malta, BKR 4850